About Shipping

Shipping costs

Shipping is expensive and we try very hard to get you the best value for money. We have been sending out parcels for many years and, because we are dealing with potentially fragile plant material, have decided upon the following:

• We only send parcels tracked as we have no redress for lost parcels if they are untracked.
• We can only send with NZ Post because of where we are located.
• When parcels are posted you will receive an email with tracking information.
• We send out our plant material in boxes not postage bags to protect them and prevent damage.
• For some sizes of boxes, and particularly to the South Island, it can be most cost effective to send a box inside a track pack.

We are sorry that freight charges are high but please be assured that they reflect the actual costs incurred. For any of our send outs there may be a delay between your order being received and your parcel being posted. As indicated above you will receive an email with tracking info when your parcel is posted.

Please note that the correct shipping cost will not be calculated until you add your address details. Until your address is entered a default amount will show

For local folk

We used to be able to offer a collection service for folk in Hokianga or Kaikohe but unfortunately, due to changed circumstances, we can no longer offer this.